Update your Ascender account email address, so that you can log in using the credentials that work best for you. If you’re on a Connect, Pro, and Teams plan, you can update your email address yourself. If you’re on a Plus plan, then your Ascender account must be tied to a company email address and can only be changed by an FM administrator. This article covers processes for both scenarios.
Applies to: All plans (available actions vary by plan)
Learn More: Ascender® Plans & Permissions
Instructions
Request an Email Address Update
Applies to: Plus plans
Learn More: Ascender® Plans & Permissions
Contact your company’s sales enablement team to request an update to your email address in Ascender. They will need to submit an email change request ticket to techsupport@forcemanagement.com on your behalf (or submit the ticket yourself and we’ll reach out to your admin for approval).
If your company uses SSO for Ascender, then your company’s IT team will need to update your email in the IdP as well so that they match.
Plus users must use a company email address in Ascender, not a personal one.
Update your Email Address
Applies to: Connect, Pro, and Teams plans
Learn More: Ascender® Plans & Permissions
via 
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Select Update Email.
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Enter in the Email Address you want to change your account to.
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Select Send Verification Email.
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A notification will be sent to your old and new email addresses. From the notification sent to your new email address:
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Select the Confirm Email link.
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This will launch Ascender and apply the change. You will log in using your new email from now on.
This verification link will expire after 7 days. If you don’t get to it in time, refer to the Resend Verification Email steps below to request a new email change verification email.
Resend Verification Email
If you didn’t verify your new email address in time, then log in with your current email address and request to resend a verification email for the new one.
via
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Select Resend Verification Email.
This will send you a new verification email to change your email address with.
Cancel Email Change
If you’ve requested an email change but haven’t verified it yet, you can cancel the request.
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Select Cancel Email Change.
This will cancel the requested email change.
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