Resend invitations to your users in Waiting status so that they will be reminded to log in, complete their onboarding, and set up their account.
Applies to: Plus plans | Access Needed: Mange Users admin permissions
Learn More: Ascender® Plans & Permissions
Instructions
Automatic Invitation Resends
Ascender automatically resends an invitation email every Saturday to any users that have been in a Waiting status for more than 6 days. Admins can also resend these invitations on a one-off basis as needed, following the instructions below.
Resend Invitations
via
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Select the checkbox for each of the users you need to resend an invitation to.
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Tip: Filter User Status by Waiting.
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Selection Actions then Resend Invite.
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Select Continue on the confirmation popup.
This will send a new Welcome to Ascender email to the selected users with instructions on how to set up their account.
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