Ascender®: Knowledge & Support
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Resend Invitations

Resend invitations to your users in Waiting status so that they will be reminded to log in, complete their onboarding, and set up their account.

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Applies to: Plus plans | Access Needed: Mange Users admin permissions

Learn More: Ascender® Plans & Permissions


Instructions

Automatic Invitation Resends

Ascender automatically resends an invitation email every Saturday to any users that have been in a Waiting status for more than 6 days. Admins can also resend these invitations on a one-off basis as needed, following the instructions below.

Resend Invitations

via image-20250916-135542.png Profile and Account Settings > Team Management > My Team

  1. Select the checkbox for each of the users you need to resend an invitation to.

    1. Tip: Filter User Status by Waiting.

  2. Selection Actions then Resend Invite.

  3. Select Continue on the confirmation popup.

    image-20250716-184852.png

This will send a new Welcome to Ascender email to the selected users with instructions on how to set up their account.