Team Management → My Team (Users)

Team Management → My Team is where you’ll go to manage users.

What’s Included in My Team

The My Team tab can be found on the Team Management page. (Team Management can be found in the dropdown that appears when clicking on the Profile and Account Settings icon.) The My Team tab includes:

Ascender Usage Overview

The top of the tab includes details about your Ascender subscription usage, including:

• Waiting — Shows the number of users that have been invited but haven’t logged in yet.

• Active — Shows the number of users that have been invited and have activated their account.

• Total Users — Shows the number of Ascender Access seats currently occupied (Waiting + Active users) against the number of Ascender Access seats purchased.

Table View & Hierarchy View

You’ll land on the Table view when you first navigate to My Team. This view shows users and their information arranged in a table format that can be grouped, sorted, filtered, and rearranged. You can save your custom configurations as a view or export it to a spreadsheet if needed.

Export User List

Select the View as Hierarchy icon to switch to a Hierarchy view if you’d like to see users arranged in a hierarchy by their manager.

Additional Admin Only Items

Invite Users

From either view on My Team you can invite users one-at-a-time or in bulk via file upload. From the table view you can also select users to resend invitations to if they haven’t logged in yet.

Invite Users to Your Company | Invite Users to Your Company | Resend Invitations

Updates to Users' Information & Methodology Access

You have several methods available for updating users' information in Ascender. Updates can be made to multiple users at once when using the File Upload or Actions methods. The Edit User method only updates a single user at-a-time.

• Only possible via Edit User: Email Address, Methodology Access, Company-Wide Admin Permissions.

• Only possible via Edit User or File Upload: Title, Name.

• Possible via any method (Edit User, File Upload, or Actions): Reports To, Functional Area, Region, Custom Fields.

Updates can be made to multiple users at once when using the File Upload or Actions methods. The Edit User method only updates a single user at-a-time.

Update a User's Information via Edit User | Update Users' Information via Actions |

Update Users' Information via File Upload | Manage Methodology Access

Manage User Ascender Access

The Actions button on My Team is also where you’ll go to deactivate and reactivate users. Be sure to understand the impact of doing so before you take these actions (covered in the articles linked below).

Deactivate Users | Reactivate Users

Troubleshoot

Need help with My Team functionality? Check out the troubleshooting article for tips & best practices.

Troubleshoot Team Management: My Team (Users)

All User Management Articles