Troubleshoot Team Management: My Team (Users)

Email field is required.

The email field is required. Add this column back to spreadsheet and fill it in for all rows.

Invalid file format. Formats allowed: *xlsx

The file you selected is not in the allowed format. Re-save your file as an xlsx file and re-upload it.

You have # Ascender licenses available and your file contains # new user. Remove # new user from your spreadsheet and re-upload.

You do not have enough Ascender licenses available to invite the new user(s) in your file. Remove the # of new users from your spreadsheet as instructed by the error message and re-upload it.

This could also indicate that you have the wrong email address for a user you’re attempting to update, which would result in a new account being created for that user. Check the My Team tab in Ascender for the correct email address and make sure your sheet matches, then try again.

Mandatory: Email

This field is always mandatory. Fill in the Email field for that user. If for an existing user, the email must be an exact match to the one they already use in Ascender.

Mandatory: First Name

This field is mandatory when inviting new users. Fill in the First Name field for that user.

Mandatory: Last Name

This field is mandatory when inviting new users. Fill in the Last Name for that user.

Mandatory: Functional Area

This field is mandatory when inviting new users. Fill in the Functional Area field for that user.

Invalid Email Format

The email is in an invalid format. Check for spaces and special characters not allowed.

Below are the allowed special characters:
? ! { } ~ _ – + / = % $ # ‘ ` | ^ *

Invalid Email - Reactivate the User

There is already a deactivated user in your company with that email address. You must reactivate that user first before you can update any of their information via file upload.

Invalid Email - User Exists Elsewhere

There is already a user with that email address in another company or with an active Connect or Pro account. You must use a different email address to invite this person to your company.

Duplicate Email

The same email address is listed twice in your file. Determine which row is correct and delete the duplicate one.

Invalid Region

The value must match one of the standard values available in the template. Download against a new template to check against and correct your file.

Invalid Functional Area

The value must match one of the standard values available in the template. Download against a new template to check against and correct your file.

Invalid Reports to Email

The Reports To email must match an active/waiting user in Ascender or another new user being created via the same file. Confirm against the user list on My Team and your file.

Invalid Reports to Email Format

The email is in an invalid format. Check for spaces and special characters not allowed.

Invalid <Custom Field Name> Value

The value must match one of the values you have set up for that field in Custom Fields. Confirm that the value is set up correctly in Custom Fields and then make sure the value in your file matches.

Invalid Reports to Email - Same as User

A user cannot report to themselves in Ascender. Enter the email address of a different user for them to report to, or clear or this field completely if they shouldn’t report to anyone.

Circular reporting detected. Review Reports to values.

A user cannot report to someone downstream to themselves in Ascender (e.g., if user A reports to user B, then user B cannot report to user A). Determine the correct reporting hierarchy and fix in Ascender or your file.