Customize the OM Performance Dashboard

What is the Opportunity Manager® Performance dashboard? The OM Performance dashboard was created using Salesforce Reporting Snapshots which are built to track historical trends of user activity within custom objects of Salesforce. The purpose of this dashboard is to drive long-term adoption and usage of Opportunity Manager® by easily identifying trends, bright spots, and areas of struggle. Our OM Performance dashboard tracks user activity trends based on the following Opportunity Manager® activity:

Percent of Opps Using Command of the Message®/MEDDPICC Apps:

Percentage of opportunities using Opportunity Manager (1+ fields completed) vs. opportunities not using Opportunity Manager.

Count of Opps Using CoM/MEDDPICC Apps:

Raw count of opportunities using Opportunity Manager (1+ fields completed) vs. opportunities not using Opportunity Manager.

Opps CoM App Utilization:

Count of total fields populated within the Command of the Message Value Card.

Opps MEDDPICC App Utilization:

Count of total fields populated within the MEDD(P)ICC Qualifier.

Percent of Opps with CoM Assessment:

Percentage of opportunities with completed Command of the Message Guided Assessments vs. opportunities without completed assessments.

Percent of Opps with MEDDPICC Assessment:

Percentage of opportunities with completed MEDD(P)ICC Guided Assessments vs. opportunities without completed assessments.

Opps CoM Assessment Average Score:

Average score of the Command of the Message Guided Assessments.

Opps MEDDPICC Assessment Average Score:

Average score of the MEDDPICC Guided Assessments.

Assessment Reviews:

Count of completed Guided Assessments and Guided Assessments with Manager feedback provided.

Initial Setup for the OM Performance Dashboard

Estimated time completion: 5-10 minutes

1. Navigate to Setup from the gear icon in the top right corner

2. Search for and click Reporting Snapshots in the quick-find box

3. Click New Reporting Snapshot
   

   

4. Enter the name for the snapshot as 'OM Performance Snapshot’

   1. The ‘Reporting Snapshot Unique Name’ will auto-populate

   2. Leave 'Description' blank

5. Set the 'Running User' as someone within your organization who has record visibility to all opportunities within the pipeline

6. Select the Source Report called ‘OM Performance Snapshot’

7. Select the Target Object called ‘Opportunity Snapshot’
   

   

   
   

8. Click Save and Edit Field Mappings

9. Set the field mappings to the following:
   

   

   
   

10. Click Save

11. Under ‘Schedule Reporting Snapshot,’ click Edit
    

    

    
    

12. Schedule the snapshot. For example, runs weekly on Monday at 12:00am starting today and ending on a date far into the future

When scheduling the snapshot, think about how often your organization will want to check this dashboard for new data activity. Any new Opportunity Manager activity will appear on the dashboard only after the scheduled run time has passed, meaning, if the report is scheduled to run once per week then the dashboard will update once per week. Pressing ‘Refresh’ on the dashboard itself will not force an update.

13. Click Save

Edit the Dashboard to Include One Methodology Only:

Required for organizations that utilize only one of Opportunity Manager’s methodologies

Estimated time completion: 2-3 minutes per report

Follow the below steps for the following 3 reports:

• Report #1: % of Opps Using CoM / MEDDPICC Apps

• Report #2: Count of Opps Using CoM / MEDDPICC Apps

• Report #9: OM Performance Snapshot Assess. Reviews

1. Click the Dashboards tab from your SFDC ribbon

   1. If you do not have this option, click the little pencil on the right-hand side to add it

2. Select All Dashboards from the left-hand side menu

3. Search for the dashboard called ‘OM Performance’ in the ‘Search all Dashboards’ search box

4. Click on the dashboard named ‘OM Performance’ to open it
   

   

   
   

5. On one of the reports you’d like to edit, click the View Report link below the chart or graph visual.

6. Click Edit in the top right-hand corner of the page

7. Look at the left-hand side of the screen at the list of columns

8. Delete the columns related to the methodology your organization does not use

9. Click Save & Run at the top right-hand corner of the page

10. Navigate back to the OM Performance dashboard and click Refresh in the top right-hand corner of the page

11. Click Edit at the top right-hand corner of the page (next to ‘Refresh’)

12. Click the little pencil in the right-hand corner of the graph/chart for the report you’ve just edited to open the Edit Component pop-up

13. Within that pop-up, scroll down to 'Title'

14. Edit the report title to exclude the methodology your organization does not use

15. Click Update to close the pop-up

16. Click Save at the top right-hand corner of the page

Repeat these steps for reports #1, #2, and #9

Follow the below steps for the remainder of the reports:

Estimated time completion: 1 minute

1. Navigate to the OM Performance dashboard

2. Click Edit in the top right-hand corner of the page

3. Click X in the top right-hand corner of each report graphic that tracks the methodology your organization does not use

4. Click Save in the top right-hand corner of the page

Setting Dashboard Filters

Follow the below instructions to view and select the available dashboard filters

1. Navigate to the OM Performance dashboard

2. Click Edit at the top right-hand corner of the page

3. Click + Filter at the top right-hand corner of the page
   

   

   
   

4. Select one of the available filters from the drop-down menu

5. Click Add Filter Value at the bottom of the pop-up

6. Fill in the prompts to your preference

7. Click Add

8. Save the dashboard with the filter by clicking Save in the top right-hand corner of the page

Finding the OM Performance Dashboard After Setup:

1. Click the Dashboards tab from your SFDC ribbon

   1. If you do not have this option, click the little pencil on the right-hand side to add it

2. Select All Dashboards from the left-hand side menu

3. Search for the dashboard called ‘OM Performance’ in the ‘Search all Dashboards’ search box

4. Click on the dashboard named OM Performance to open it
   
   

   

   
   

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