Opportunity Manager®: Knowledge & Support

General Information & Access Tips

The Opportunity Manager® SFDC application drives consistency, qualification rigor, and predictable growth.

  • Embedded in Salesforce: Captures methodology components directly in Salesforce – no extra tools/admin.

  • Expert Guidance on Every Deal: Visualizes relationship map, strength, and buying roles to guide strategy and provides guided qualification for consistency across each opportunity.

  • Differentiated and Scalable Capabilities: Powers account planning with whitespace analysis and political mapping and provides managers with a defined workflow for timely and consistent review-and-feedback.


General Best Practices when Accessing Opportunity Manager

  • Use supported browsers such as Safari, Chrome, or Edge. Avoid using Firefox or private browsers like Brave.

  • Maximize your browser window to full screen to see all of the contents on the page.

  • Maintain a zoom level where all content is visible. Adjust as needed to view page elements without issue.

    • On smaller laptops, decrease the zoom level below 100% to view all elements.

    • On larger monitors, maintaining 100% zoom generally allows all areas of platform to display properly. Test your screen settings for the best fit.

    • High zoom (e.g., 200%) might hide elements of the screen, specifically on Relationship Mapper or Account Planner.


Need additional assistance?

For support related to platform or content issues, admin support, or widespread issues you can contact us two ways:

  • Email techsupport@forcemanagement.com

  • Open Support Case: When submitting a support case or providing feedback, please include as much detail and information as possible to assist us in our ability to respond quickly and effectively.

    • Click the Get Support button on the bottom right of this page and submit a ticket

    • Client Admins Only: From the App Launcher → FM Opportunity Manager app → Opportunity Manager Configuration tab → Open Support Case button and select:

      • Feature Request

      • Support Issue

      • General Feedback